Terms and Conditions

The following terms and conditions apply to the use of this web site as well as all transactions
(including payment, shipment, delivery, and returns and refunds) conducted through the site.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with, and be bound by, the following terms and conditions of use, which together with our privacy policy govern Better Engineering Mfg., Inc. (Better Engineering's) relationship with you in relation to this website. The term ‘COMPANY’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 8361 Town Center Court Baltimore, Maryland 21236 USA.  The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Products on this website include industrial parts washers and machine accompaniments including but not limited to parts washing detergents, rust inhibitors, defoamers and spare parts.

Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs, images, and graphics as well as other proprietary notices and copyright information. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Better Engineering's  prior written consent.

Better Engineering and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Better Engineering believes that customer conduct violates applicable law or is harmful to the interests of Better Engineering and its subsidiaries.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

Better Engineering accepts Visa, Master Card, and American Express credit cards. This site has a secure (SSL certified) checkout.

At this time, Better Engineering’s online ecommerce store ships merchandise to locations within the continental United States.  Orders for shipments to all other U.S. states and/or territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands must be processed via phone. Additionally, Better Engineering ships detergent merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

If Your Products Arrived Damaged:

Before contacting Better Engineering please call the carrier (UPS, Truck Company, etc.) that delivered your package within 24 hours of receipt.

Better Engineering cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

Please call Customer Service at 1-800-229-3380 for a Return Authorization number
8: 00 AM - 5:00 PM EST Mon - Fri

Returning Products:

  • Products must be returned within 30 days of receipt for refund or exchange.
  • Products must be unused or defective to be returned. There may be a 15% restocking fee for products that do not meet these conditions.
  • Products shipped from the manufacturer may have a 15% restock fee. Processing your return will take from 2-4 weeks.
  • Refunds are for the cost of the products only.

Return by shipment:

For deliveries that arrive by parcel use the original box or use a sturdy substitute to ship products.  Write your Return Authorization number you received on the return label located on the front of the packing slip.

Better Engineering's shipping address:
8361 Town Center Court
Baltimore, MD 21236  USA

Customer service is available Mon - Fri 8:00 AM - 5:00 PM EST

REFUNDS: Refunds are for the cost of the products only.

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Better Engineering and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation, both parties agree that the Law of the State of business registration of Better Engineering shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Better Engineering with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Better Engineering with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Better Engineering. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

Created: 05-31-2012
Updated: 04-16-2018