Inside Customer Service Representative

Position Summary:

We are seeking a dedicated Inside Customer Service Representative to join our team. The ideal candidate will be crucial in providing top-quality customer service by offering price quotes on replacement/spare parts, delivering essential troubleshooting assistance, and collaborating with our Engineering and Purchasing departments to address complex issues and ensure timely delivery of parts orders.

Responsibilities:

• Provide exceptional customer service through phone calls and emails.
• Generate price quotes for replacement/spare parts.
• Offer essential troubleshooting assistance for minor problems with machines in the field.
• Collaborate with the Engineering department to resolve complex issues.
• Work with Purchasing to ensure on-time delivery of parts orders.
• Liaise with vendors for updated pricing and lead times for customer part quotes.
• Monitor and manage open part orders to prevent delays.

Requirements:

• High School Diploma or equivalent.
• College Degree – Optional.
• Customer Service Experience – 2-4 years (Preferred)
• Exceptional customer service skills.
• Ability to communicate with customers via phone and email.
• Ability to work well within a team.
• Positive attitude.
• Ability to work independently and be self-motivated.
• Strong problem-solving skills.
• Ability to work under pressure in a fast-paced environment.
• Basic computer skills; proficiency in Microsoft Office.

Benefits:

• 401K with a company match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• On-site training
• Paid time off
• Referral program
• Tuition Reimbursement

Work Schedule:

This position is full-time, working 40 hours weekly, Monday- Friday 8:00 AM- 5:00 PM.

The minimum requirement is to work at least 1 Saturday per quarter for additional ongoing training on equipment.

Job Type: Full Time
Salary: $42,000/year and after one year: $46,000/year
Work Location: In office setting