Brief
This company is an online retailer of dehydrated organic foods that are kept for six to twelve months after opening. Food dehydration trays must be washed and sanitized after each use in the production process.
Challenge
Better Engineering initially submitted a bid for the project in 2018; however, it was rejected due to pricing. After acquiring a cleaning machine for food processing equipment from Europe, the customer approached Better Engineering to rebid the project. The European conveyor belt washer could not satisfy the customer’s throughput requirements of the manufacturing line; additionally, part failures frequently occurred, which delayed production. The customer also could not obtain replacement parts for the European machine, significantly increasing downtime. As a result of the European belt washer’s frequent issues, the 24-inch belt washer used to clean the aluminum trays were removed from production, and a Better Engineering system was purchased.
Results
Improved throughput, spare parts accessibility, and dependability/uptime were the results of integration. BE could meet growing capacity requirements. They ordered two more systems six months later!
Conclusion
In this particular case, prioritizing cost over quality has taken precedence. It is essential to consider factors beyond the lowest price. When it comes to customer service, the combination of well-crafted products and readily available support, when needed, holds significant value. By focusing on providing an exceptional customer experience throughout the sales cycle and post-sale, as well as building high-quality products, Better Engineering has become a leader in the parts washing industry.
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